Retail Sales Operation Specialist

Job Description

• Provide superior customer service by greeting customers and welcoming them into the showroom.
• Check-in customers and pair them with a design consultant
• Answer phones and communicate with customers in a professional, friendly, and efficient manner.
• Assist Manager with operational duties in the showroom as needed (receiving shipments, inventory transactions, sending shipments).
• Support in the sales efforts; quote/order entry; sample requests; processing and collecting payments.
• Proactively manage all new and existing open orders by partnering with the Sales team to ensure delivery of products/orders arrive at the right time at the right place.
• Manage communications between internal departments and external customers to ensure order accuracy, timely delivery, and client satisfaction.
• Assist sales team with customer follow-up, inventory checks, and misc. coordination.
• Build strong partnerships with the Distribution Team
• Handle all customer service issues expeditiously and report problems to the Manager.
• Assist Store Manager with store opening and closing procedures
• Update the showroom pricing/merchandising as directed by the Manager/Corporate.
• Create an inviting professional atmosphere by keeping the front desk, design center, and breakroom clean and free from clutter.
• Great attention to detail and the discipline to follow-up on items as needed
• Additional duties as assigned.

Qualifications

• Strong work ethic with a drive to exceed expectations
• Excellent people person
• Work well in a fast-paced, sales environment
• 2+ years administrative or customer service experience
• Strong organizational skills with a service mindset
• Ability to manage multiple tasks and priorities
• Great communications skills, verbal and written
• Proficient in Microsoft office, excel
• Driven to exceed goals and customer expectations
• Design or retail/service experience preferred
• Ability to work independently with little supervision

Additional Information

• Great Pay and Exceptional Training
• Individual Career Growth Opportunities
• Holiday and Vacation Pay
• Medical, Dental, and Vision Insurance
• HSA Employer Contributions
• 401(k) Plan with employer matching
• Company Paid Basic Life Insurance
• Company Paid Long Term Disability

The Tile Shop is an Equal Employment Opportunity employer without regards to race, color, religion, sex, age, sexual orientation, national origin, disability, marital or veteran status.