Job Details

ID #46160905
State Iowa
City Urbandaleia
Job type Contract
Salary USD $25.00 - $30. per hour 25.00 - 30. per hour
Source Volt Services Group
Showed 2022-10-02
Date 2022-10-01
Deadline 2022-11-29
Category Et cetera
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Product Support Representative III

Iowa, Urbandaleia, 50131 Urbandaleia USA

Vacancy expired!

Volt provides highly skilled contingent workers to local, national and international clients in all major industries. We offer competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.Volt is seeking a Product Support Representative, this is a hybrid role. Remote work with ability to go into office and travel 10% within Midwestern states. Within this role, you will:
  • Investigate support tickets generated for dealer/customer issues
  • Utilize a catalog of tools to resolve common issues
  • Collaborate with the appropriate product development teams to resolve more complex issues
  • Document solutions to more quickly resolve similar issues in the future
Education: Bachelor's degree in agriculture, business, an engineering related field, IT or a similar disciplineRequired Skills:
  • Experience working in customer support, product support, or in an IT environment supporting consumer software applications
  • Experience diagnosing, troubleshooting, and resolving complex issues
  • Experience communicating across functional and divisional teams to identify and leverage solutions for complex issues
  • Strong verbal and written communication skills
  • Strong troubleshooting skills / analytical problem solving
  • Ability to work in a team environment
  • Ability to collaborate with multiple stakeholders and groups
  • Flexibility adapting to new tools and processes
  • Ability to manage deadlines
  • Ability to develop and maintain relationships with company personnel
  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Experience using a variety of mobile devices (Android & iOS)
  • Agricultural background preferred, especially Precision Farming experience
  • Willingness to be on-call outside of office hours to support the business (rotational)
Standard benefits offerings available are health, dental, vision, term life, short term disability, AD&D and EAPVolt is an Equal Opportunity Employer.

Vacancy expired!

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