Vacancy expired!
Job Title: Computer Support Associate I - 34157 Description:
- Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, in order to contribute to the smooth running of that environment.
- Support activities require some technical background while being strongly administrative in nature.
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical Examples: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
- Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical Examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic documents/records: Typical Examples: -contact lists process logs problem incidence reports customer information updates exterior ship orders inventory, maintenance or other service recordshandling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations Typical Examples: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
- 2nd shift
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
- 1 year or more IT experience preferred, but recent college graduates will be considered
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
Vacancy expired!