Job Details

ID #45584523
State Iowa
City Waterloo / cedar falls
Job type Contract
Salary USD TBD TBD
Source Three Point Solutions
Showed 2022-09-10
Date 2022-09-10
Deadline 2022-11-08
Category Et cetera
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Computer Support Associate I

Iowa, Waterloo / cedar falls, 50704 Waterloo / cedar falls USA

Vacancy expired!

Job Title: Computer Support Associate I - 34157 Description:

  • Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, in order to contribute to the smooth running of that environment.
  • Support activities require some technical background while being strongly administrative in nature.
  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical Examples: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
  • Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
Responsibilities:
  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical Examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: Typical Examples: -contact lists process logs problem incidence reports customer information updates exterior ship orders inventory, maintenance or other service recordshandling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations Typical Examples: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Shift:
  • 2nd shift
Education:
  • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
  • 1 year or more IT experience preferred, but recent college graduates will be considered
Skills:
  • Knowledge of computing and networking concepts and fundamentals
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.

Vacancy expired!

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