Vacancy expired!
- Analyzing, testing, and evaluating existing network systems, internet systems, and/or a segment of a network system.
- Responding timely, proactively and accurately to incoming/outgoing phone calls, emails and fax inquires within specified department guidelines.
- Demonstrated ability to learn quickly and stay current on changing product features and services
- Excellent verbal and written communication skills
- Prioritizing and attending to all inquiries with friendliness and professionalism while focusing on attaining goals
- Ability to work with Customer Service team peers to route issues according to type and severity
- Active listening skills to identify the best solution and service for our customer's business
- Instructing customers on installation of basic hardware and software via telephone, internet and written instructions
- 2 years' technical education and/or experience installing & troubleshooting network systems
- Microsoft Network & SQL experience critical
- 1-2 years Customer Service/Call Center Experience required, preferably with a software-based company
- Hardware and/or Software over the phone support experience
- Experience with helpdesk ticketing tools and knowledge base resources
- A+ certification preferred
- MS Word, Excel, Outlook and basic HTML
- High level of proficiency on a Windows PC computer
- Enthusiastic about helping people and solving problems
- Ability to remain focused and positive when dealing with challenging customers or complex problems
- Experience with eCommerce and web-based transactions and site navigation
Vacancy expired!