Vacancy expired!
ACES is a locally owned and growing IT company providing IT support for Small-Medium sized businesses. We serve over 1,500 users in the Cedar Valley and surrounding areas. Our services include: Technical support, remote technical support, server and hardware support, firewall, security, VoIP, HIPAA Compliance protocols and more in our full-managed services support model.
Job Overview:
You will be working alongside our support team, providing technical/network connectivity support to ACES customers. This requires the ability to identify, analyze, troubleshoot and resolve client technical service requests as well as network connectivity issues. This includes but is not limited to: Computer hardware and operating systems, software application installation, configuration, patching, and upgrades, connectivity with routers, servers, firewalls, switches, VOIP, workstations or printers. You will also be expected to work as a team member to collaboratively resolve customer requests and technical issues with other team members, partners, and vendors and to provide assistance and guidance to junior technical staff as needed.
You will have new challenges frequently. You will have the opportunity to collaborate with our friendly and fun team of IT professionals as you expand your knowledge.
Qualifications:
1. A Bachelor's Degree or college diploma in a relevant area is preferred. Successful candidate will demonstrate a solid understanding of network concepts and have extensive knowledge of all aspects of PC operation. Candidate must be knowledgeable with multiple server platforms and have troubleshooting skills at advanced levels.
2. Requires 5+ years previous technical and network experience. A+ Certification and Microsoft MCSA preferred.
Vacancy expired!