Vacancy expired!
Helpdesk Support (on-site) Please email an up to date resume to Mikel at Des Moines, IA / Waukee, IA
POSITION SUMMARY:Our client is seeking a Helpdesk Support Specialist to join our growing team! If you have work experience or possess a strong interest in the Information Technology field; you have or are willing to obtain applicable certificates, as defined; and would describe yourself as someone who is well spoken, tech savvy, personable and enjoys providing outstanding customer service please consider. Position Responsibilities:- Provide remote technical guidance, assistance and coordination to end-users for PC, network, software and hardware problems
- Daily tasks include, but are not limited to, diagnostics, troubleshooting, resolving network and wireless issues, setting up user accounts, formatting and setting up desktop and laptop computers
- Accurately document details related to client support issues in help desk ticketing system and complete ticket/tasks efficiently
- Create, build and foster strong and effective working relationships with peers, management, clients, and vendors
- Ensure growing knowledge of company supported systems, with a goal of becoming a product expert
- Ability to display dependability through IT Help Desk shift coverage spanning Monday-Friday 7am-7pm CST
Vacancy expired!