Job Details

ID #19754302
State Iowa
City Westdesmoines
Job type Contract
Salary USD $40 - $45 40 - 45
Source Quest Solutions, Inc.
Showed 2021-09-17
Date 2021-09-15
Deadline 2021-11-13
Category Customer service
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System Administrator

Iowa, Westdesmoines, 50265 Westdesmoines USA

Vacancy expired!

Quest Solutions Inc is seeking a candidate with a strong technical aptitude and a success-minded attitude to join our client's telecom and data networks team as a junior System Administrator. You’ll work to solve problems for our telecom customers while playing a key role in the security administration and operational support of our data network infrastructure. Ideal candidates will have proven customer service skills, a solid foundation of telecom equipment and operational processes and be able to work independently and as part of a team to get the job done. On-the-job training sets this role apart, providing excellent exposure to more advanced network administration for someone seeking that path.

What You’ll Do:
  • Work incoming ticket queue (ServiceNow) for telecom and basic network issues and requests, keeping the queue managed to service level expectations
  • Manage the origination and closure processes for quarterly security reviews of key network infrastructure, including edge switches, firewalls, data center equipment and more.
  • Assist customers with ordering, set up and support of hosted Voice over IP phone service
  • Provide on-call rotation assistance to the Telecom / Data Networks team
  • Provide phone system configuration support and guidance to call center teams (adjust queue routing, record holiday greetings, etc.)

Other qualifications (as needed): Familiarity with Avaya phone systems a plus. Cisco network infrastructure experience a plus.

Vacancy expired!

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