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Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.This Business Support Consultant (BSC) 3 role is responsible for assisting in the effective and efficient delivery of the Business Process Management (BPM) program for Consumer and Small Business Banking Operations. The role will provide leadership support in the application of BPM policy for Operation processes.Specifically, this role will have responsibility for:Assisting in facilitating an integrated approach to ensure consistent, effective management of BPM across Operations businesses, sharing best practices and raising awareness on expectations
Developing holistic review of program performance, including monthly production of reporting and insights shared with Operations Leadership Team and in a multitude of venues
Tracking the changes in the Operations BPM inventory, monitoring the review process to assess decomposition and completeness
Assisting in continuous improvement efforts of the BPM program at the Operations level
Developing strong relationships with counterparts on CSBB Group BPM Program Process Engineering, Change Management and Risk teams
Managing change controls through change lifecycle while conducting liaison between Line of Business and Group BPM Process Librarians
Assisting in driving team objectives and meeting performance standards
Tracking and reporting on the status of completion of the Operations BPM body of work
Preferred locations listed on job posting. Other locations within the Wells Fargo footprint may be considered.Base salary range for this role is:NC-Charlotte: Min: $78,100 Mid: $110,000 Max: $141,900AZ-Tempe: Min: $78,100 Mid: $110,000 Max: $141,900IA-Des Moines: Min: $78,100 Mid: $110,000 Max: $141,900IA-West Des Moines: Min: $78,100 Mid: $110,000 Max: $141,900CO-Denver: Min: $78,100 Mid: $110,000 Max: $141,900Salary offered dependent on location. May be considered for a discretionary bonus.Visit https://www.wellsfargo.com/about/careers/benefits/ for benefits informationRequired Qualifications6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience
Desired QualificationsAbility to exercise independent judgment to identify and resolve problems
Ability to take on a high level of responsibility, initiative, and accountability
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to translate and summarize complex data into understandable, actionable information and recommendations
Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
Ability to be flexible and adjust plans quickly to meet changing business needs
Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
Ability to prepare presentations, management reporting, and statistical analysis
Ability to research and report on a variety of issues using problem solving skills
Excellent verbal, written, and interpersonal communication skills
Experience in problem analysis, solution implementation, and change management
Experience with governance and oversight requirements for regulatory and risk reporting
Other Desired QualificationsAbility to manage within a large, complex, cross-matrix organization that includes: multiple business, technology and risk disciplines
Familiarization with Process Architecture in a large Financial organization
Experience with enterprise capabilities & processes
Experience in Business Process Management (BPM) practices
Lean Six Sigma familiarity or equivalent process improvement operational excellence experience
Experience with AGILE project management
Familiarity with data structures and systems to obtain metric data
Strong facilitation skills
Advanced Microsoft Office skills – specifically advanced Excel skills
Job ExpectationsAbility to travel up to 10% of the time
DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Company: Wells FargoReq Number: 5562259-1Updated: 2021-01-23 23:15:56.865 UTCLocation: West Des Moines,IA
Vacancy expired!