Job Details

ID #45599474
State Iowa
City Westdesmoines
Job type Permanent
Salary USD USD0 - USD0 USD0 - USD0
Source Strategic Staffing Solutions
Showed 2022-09-11
Date 2022-09-10
Deadline 2022-11-08
Category Et cetera
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Fraud & Claims Operations Representative

Iowa, Westdesmoines, 50265 Westdesmoines USA

Vacancy expired!

Job Title: Fraud & Claims Operations Representative

Duration: 3 months (W2 ONLY)

Location: WEST DES MOINES IA

To apply: Please email your resume in Word Format to Aaron Patrick at:

and Reference Job Order #: 206838 or Click the Apply Button.

Job Description:
  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim. Receive direction from managers and escalate non-routine questions.
  • Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications. Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
  • Contact third parties for research.

Desired Qualifications
  • 2+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Vacancy expired!

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