Vacancy expired!
Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.The Customer Excellence Enterprise Complaints, Data, Analytics, and Reporting (CDAR) team is looking to hire a Business Initiatives Consultant 3 (BLC3) to their team. This highly skilled team member will need lead cross functional teams to support the delivery of key technology platform projects in the an automated enterprise complaints program (“Advanced Listening”) intended to assist Wells Fargo team members in the identification, categorization and routing of consumer complaints. This process will leverage numerous advanced analytic models, developed by analysts within and outside of CDAR. This will include technical project management, strategic planning, facilitation, interaction with senior leadership, and relationship management. This role will drive CDAR technology and data strategy that will be utilized by all CDAR projects.Specifically, this position will be accountable for:Provide senior technical project leadership to drive analytics platform projects from initial requirements gathering to production deployment while playing multiple roles in the process as needed including formal project management deliverables.
Lead big data and or enterprise data migration work efforts to provide access to VOC data (e.g. emails, phone calls, social media, surveys), behavioral data and transactions with Wells Fargo accounts, that enable the execution of advanced analytics program.
Work with technology partners in an agile environment using JIRA as a product owner for all platform, data migration and software capabilities projects. Organize and tracks progress against the Advanced Listening program needs.
Communicate the Advanced Listening program needs to various business and technical stakeholders to gain buy-in for significant system improvements across a number of dimensions (e.g. data and model prediction latency, data volume, data diversity, etc.)
Overseeing the evaluation of data sources, analytics platforms, rules engines, as well as current and upcoming projects to correctly align the Advanced Listening program with the future state analytics ecosystem at Wells Fargo
Managing, organize and provide content for all needed project documentation (e.g. charters, business requirements, process and data maps) to provide risk partners (e.g. model governance), audit partners and regulators with timely and accurate responses.
Summary Job Description:Responsible for leading cross functional/virtual teams to strategize, plan and execute a variety of programs, services and initiatives that are larger in scope and complexity. Examples might include, but are not limited to: finance / operational / executive management review coordination, process improvement and redesign, change management initiatives, ongoing oversight of a leadership / diversity / recognition / Q12 or general program oversight. Provides leadership to other consultants and analysts in the integration/implementation of programs/services/initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies, and adjusting as necessary. Develops metrics and tracks/evaluates performance of programs, services and initiatives. Ensures plans/programs adhere to appropriate policies and regulations. Engages program or project manager at the appropriate level as defined in the Program/Project Management Policy to guide implementation.Salary range is determined by the location of the jobThe salary range displayed below is based on a Full-time 40 hour a week schedule.IA-West Des Moines: Min: $94,500 Mid: $135,000 Max: $175,500NC-Charlotte: Min: $94,500 Mid: $135,000 Max: $175,500May be considered for discrety bonusRequired QualificationsA BS/BA degree or higher
4+ years of banking or financial operations experience
2+ years of experience managing project portfolios across multiple technical organizations that have enterprise impact
8 + years of technology project management experience
2+ years of technical engagement experience with multiple stakeholders
8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning
Desired QualificationsAbility to communicate effectively with a quantitative development team about models and integration strategies
Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to work across multiple lines of business leading large scale initiatives
Good data analytical and validation skills
3+ years of JIRA experience
Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
Strategic planning experience in translating leadership vision into executable strategies and initiatives
Experience implementing and maintaining Jira Portfolio product
Knowledge of widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
Other Desired QualificationsProject and business level experience with big data, data analysis, natural language progressing, machine learning a plus.
Experience in working with technologies within a regulated or high risk environment a plus.
Job ExpectationsAbility to travel up to 10% of the time
Salary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.IA-West Des Moines: Min: $94,500 Mid: $135,000NC-Charlotte: Min: $94,500 Mid: $135,000DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefitsVisit https://www.wellsfargo.com/about/careers/benefits for benefits information.Company: Wells FargoReq Number: 5599793-1Updated: 2021-09-18 22:19:19.017 UTCLocation: West Des Moines,IA
Vacancy expired!