Retail Store Leader

Job Description Summary:

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

Do you…

• Motivate and inspire people to achieve full their potential?
• Manage to outcomes by setting stretch goals and then daily monitoring results?
• Possess the technical capacity to solve customer problems and empower your team to do the same?
• Have enthusiasm to go above and beyond to solve customers’ problems?
• Operate with tenacity by setting high standards and hustle to make it happen?

Asurion Store Leaders do all the above – they are vital stakeholders in our business, the face of the Asurion store network, and drivers of our growth trajectory. At Asurion, our mission is to be the go-to destination when people need help with the technology that keeps them connected. You will lead the team in your store to deliver on this mission. You will have the opportunity to apply and develop your technical, business, and people skills and creatively solve problems, while getting the support you need from Asurion to strengthen impact and set the culture within your store.

Lead your team to meet and exceed goals

• Achieve your store’s goals for repair volume, speed (turnaround time), sales, and store profit (revenue and cost)
• Track and respond to key metrics that define store performance and effectiveness
• Be tenacious about acting and solving problems to achieve these goals
• Maintain inventory integrity, merchandise levels, and store cleanliness to a high level; take pride in your store

Develop your team to achieve their potential

• Lead by example and motivate your team to achieve goals
• Train and develop your team members skills: dynamic and effective repairs, excellent customer service, and sales
• Identify strengths and development areas of team members, so you can allocate work effectively and provide hands-on coaching day-to-day
• Conduct performance reviews for team members and provide feedback

Be willing and able to plug in on any job in the store

• Work shoulder-to-shoulder with your team, plugging in where your skills are most additive given the staffing level and skillsets in your store
• Back of house:
  • Capably fix devices such as phones, tablets, and laptops
  • Capably diagnose issues with devices and conduct tests for quality repairs
• Front of house:
  • Play key role in front of house as needed, providing excellent customer service
  • Strengthen subscription sales to complement serving & solving customer problems to create a great experience
  • Provide tailored solutions to customers based on needs and opportunity
• Generate local demand
  • Develop relationships in the community to generate demand within the community
  • Plan and conduct local marketing runs, e.g., to carrier stores

• 1+ year of leadership experience, including coaching and training team members
• 2+ years of experience in customer service or related field
• Retail experience

• Comprehensive pay and benefits including performance-based incentives and health, dental, and vision plans
• Retirement savings plan
• Paid time off
• Continuing education support
• Employee Assistance Program
• Life insurance
• Ongoing training to grow your skills
• Opportunities for organizational advancement

Asurion helps people protect, connect, and enjoy the latest tech – to make life a little easier.  Every day our 22,000 employees help nearly 300 million people around the world resolve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you loveno matter the type of tech or where you purchased it.