Job Details

ID #12243747
State Kansas
City Kansascity
Job type Full-time
Salary USD TBD TBD
Source Broadridge
Showed 2021-04-14
Date 2021-04-02
Deadline 2021-06-01
Category Et cetera
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Associate HR Solutions Specialist (JR1026650)

Kansas, Kansascity, 66101 Kansascity USA

Vacancy expired!

Job Description

Broadridge is growing! Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain extraordinary talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value. Are looking for a growing and dynamic firm where you can make an immediate impact? If so, we urge you to read below.

  • Respond to associate, manager, HR, and external company questions received through inbound calls or case management system (Tier 1). Answer questions thoroughly and within the designated SLA. Document incoming calls using a case management tool (ServiceNow) to resolve issues within identified service level agreements. Questions include Workday and EeTIME system support, etc as well as general HR questions. Conduct research questions and follow-up via outbound calls or email with the requestor as appropriate. Use SOPs, policy manuals, knowledgebase and other reference materials to assist in answering associate/manager inquiries and resolving issues. Escalate associate inquiries to HR subject matter experts when specific, in-depth functional knowledge is required.
  • Complete Human Resources and Payroll related transactions (data entry, online personnel files, etc.) utilizing various systems: Workday, ADP, EeTIME, etc. Complete Workday data transactions (new hires, terms, promotions, etc) and correct errors to facilitate the processing of HR and payroll data. Confirm data accuracy and maintain appropriate controls for audit verification. Workflow Management - Moves items from one step to the next. Reviews discrepancies, requests clarification and advance if necessary. Answer questions about the workflow and the audit trail.
  • Work on other HR related activities, including but not limited to: on/offboarding; conduct orientations; complete verification of employment for associates from banks, apartment complexes, electronic personnel file maintenance, etc.
  • Runs standard reports, and ad hoc reports to provide data for a variety of internal reporting requirements and HR projects. Reviews integrity reports and suggest changes as necessary.
  • Participate in special projects as assigned (system upgrades, testing, NY Wage, etc.).
  • Ensure continuous improvement within the team structure: Make suggestions to update, simplify and enhance work and assist in the creation of processes, procedures, knowledge bases, and other reference materials. Stay informed and updated about related policy changes and incorporate any changes in process as applicable.
  • Maintain confidentiality and privacy of any personal or sensitive data.
  • Perform other duties as assigned.

Qualifications for this role:

  • Bachelor’s degree and/or minimum 1-2 years related knowledge of HR policies, processes, and HRIS.
  • Outstanding customer service and interpersonal skills, including follow-up skills.
  • Demonstrated ability to work collaboratively in a team structure.
  • Excellent problem solving/analytical abilities to independently resolve a variety of routine and complex issues.
  • Excellent organizational skills, ability to multi-task with attention to detail.
  • Ability to identify, drive, and/or participate in implementing process improvement activities.
  • Ability to work in a fast-paced and changing environment, where multiple priorities need to be effectively led, while maintaining composure and flexibility in a structured environment.
  • Excellent verbal and written communication skills.
  • Proficient with navigation of various online tools and technology, and use of MS Word & Excel.
  • High level of discretion with confidential material.

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [emailprotected]

Vacancy expired!

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