Vacancy expired!
- Perform technical troubleshooting on software applications.
- Escalate service requests to the appropriate IT Tier-3 team with proper documentation.
- Provide a high-level of service to our customers and adhere to our strict SLAs for response and restoration.
- Perform license and user management for software applications, per published procedures.
- Create, review, verify, approve, and use Knowledgebase entries.
- Ensure that solution and application support documentation is maintained to the highest quality and accuracy.
- Proactively monitor and assist with team workload balance.
- Anticipate, identify, and escalate issues/risks.
- Understand, follow, document, and promote the use of SDLC and established, internal IT processes and procedures.
- Thoroughly understand and encourage the use of ITIL.
- Look for and suggest improvements in efficiency to reduce costs; be responsible and accountable as an Employee-Owner.
- Perform problem resolution, root cause analysis, major incident management.
- Identify and diagnose branch-wide system issues.
- 2 years of experience in Application Support or similar position.
- Proficient in O365 and SharePoint.
- ITIL experience.
- Dynamics 365 Finance Functional Consultant Associate certification.
- Experience with Power BI and PowerApps.
- Experience with PowerShell Administration.
- Bilingual Spanish fluency.
Vacancy expired!