Job Details

ID #46155848
State Kansas
City Lenexa
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source TriCom Technical Services
Showed 2022-10-02
Date 2022-09-28
Deadline 2022-11-26
Category Technical support
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Technical Support - Field

Kansas, Lenexa, 66215 Lenexa USA

Vacancy expired!

Responsibilities
  • Respond to incoming support requests (phone and tickets).
  • Triage and resolve support requests as necessary.
  • Escalate advanced issues to the appropriate support team.
  • Maintain excellent records of work completed.
  • Perform tests to validate the resolutions provided.
  • Engage all tickets assigned within internal SLAs.
  • Manage, execute, and document project work.
  • Produce written knowledge articles.
  • Perform advanced diagnosis of client devices and branch office equipment.
  • Travel to remote offices and execute onsite work.
  • Communicate and execute work effectively while face-to-face with our operations business partners in their offices.
  • Take initiative to fulfill support requests and projects.
  • Troubleshoot software and operating systems.
  • Troubleshoot Client hardware
  • Order technical equipment.
  • Deploy operating system images and install and configure common software.
  • Complete data and profile migrations.

Requirements
  • 3 years of technical support experience.
  • Ability to mentor service desk technicians.
  • Ability to troubleshoot software and operating systems.
  • Ability to troubleshoot Client hardware.
  • Intermediate understanding of routing, switching, and common networking concepts/protocols including TCP/IP, Ports, DNS, DHCP, LAN/WAN, VPN, etc.
  • Ability to deploy and configure server OS following documentation.
  • Ability to travel up to 25% of the time, fronting cost to be reimbursed.
This is a 6-month Contract-to-Hire with our Lenexa, KS client. 100% Paid employee medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.

Vacancy expired!

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