Vacancy expired!
- Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
- Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
- Make outbound calls to customers on prescription orders and payment issues
- High School Diploma / GED (or higher) OR equivalent work experience
- Minimum of 2+ years of combined education, work and/or volunteer experience
- Reside within commutable distance from our Overland Park site at 6860 West 115th St, Overland Park Xchange Overland Park, Kansas 66211
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00am - 10:00pm local time, Sunday - Saturday
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
- Customer Service experience
- Experience working with Digital platforms and systems. Web, Chat, email.
- Experience with Adult Learning in virtual environment
Vacancy expired!