Vacancy expired!
- Understand Telecom Operator to Operator Data Migration & Conversion Processes related Support & Monitoring areas and train the team
- Assist Program Manager, Sr. BA & Proxy PO, Architects, and Technical Project Managers in creating Support Processes, Documenting Support Areas, Agreements & SLAs and Support Team Ramp up, etc.
- Apply your knowledge & experience using analytical techniques provide Level-2 customer support which includes Deep Dive Issue Troubleshooting, Issues Reproduction & Simulation, MW & MR/Rollback Strategizing & Planning, MW/MR Step by Step Documentation and Walkthroughs, Collecting Artefacts for L3/L4 Product Fixes and Enhancements and triaging with them
- Provide on-call support to the L1 team while executing MWs
- Ability to train the team members in Technical & Processes and bring Process & SLA discipline in the team
- Actively participate in MR/MW Strategy & Planning Meetings, Escalated Issues discussions, Outage Restorations & Warrooms
- Create, maintain & grow solution repository. Strive for creating SOP of typical issue resolution, process automation. Continuously improve by implementing the techniques to avoid recurring issues.
- Level 1, 2 & 3 Application Support Processes
- In-depth knowledge of Telecom BSS (Billing & Invoicing, Subscriber LifeCycle for Prepaid & Postpaid both, Price Plan/Rate Plan, Rental agreements, Dunning, Provisioning, Auxiliary Services, Promotions and Mediation etc.)
- Sound knowledge of Operating Environments & Operating Systems such Unix, Linux, Windows with operating knowledge of Files/Directories/Log/Data manipulations such as Create/Delete/Modify/Update/Installations/Executions/Job Schedulings/Log level investigation/Understand & Execute MW with given steps, etc
- Hands-on over Linux/Unix, Scripting Languages Shell/Bash Scripting, SQL & PL/SQL, RDBMS like Oracle, MS-SQL
- Knowledge of ETL tools and SSIS/SSMA
- Experience working in Data Migration Project is a plus
- Knowledge of Java, .Net Core & Framework, added advantage
- Ability to persuade and influence others on the best approach to take
- Excellent analytical, decision-making, troubleshooting & problem-solving, team and time management skills
- Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)
- Bachelor's or Master s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field.
Vacancy expired!