Job Details

ID #3693592
State Kansas
City Overlandpark
Job type Full-time
Salary USD TBD TBD
Source ProPharma Group
Showed 2020-04-05
Date 2020-04-03
Deadline 2020-06-02
Category Et cetera
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Medical Information Supervisor, Americas (REF6481M)

Kansas, Overlandpark 00000 Overlandpark USA

Vacancy expired!

Job Description

The Medical Information Supervisor, Americas will supervise Medical Information Specialist, Product Complaint staff and Coordinator staff and provide oversight to Medical Information activities, processes and procedures including intake and documentation of Medical Information, Product Complaint and Adverse Event cases. Ensure Medical Information activities are processed consistent with internal guidelines, SOPs and operational procedures. Collaborate with leadership to coordinate, develop and maintain of all aspects of ProPharma Group’s Medical Information services. Act as client contact for case management communications. Participate in the development and continuous improvement of processes, workflow, and supporting documents. Maintain distinctive quality and commitment as the operating philosophy in carrying out all processes. Continually seek out ways to enhance customer service experience both internally and externally.

Essential Functions Include:

Staff Supervision

  • Provide oversight and direction to Medical Information Specialist, Product Complaint, and Coordinator staff
  • Demonstrate leadership, coach, mentor, motivate and develop staff
  • Make decisions consistent with company guidelines and policies
  • Foster teamwork and collaboration; resolve conflict
  • Monitor and provide staff ongoing performance feedback and conduct annual performance and compensation reviews
  • Participate in staffing responsibilities: hiring, schedules, training, separations
  • Communicate needs of the department and provide solutions to management
  • Other duties as assigned

Medical Information Operations

  • Case review for training feedback
  • Oversee management of client Medical Information inquiries
  • Ensure case processing meets SOP requirements
  • Act as main client contact for assigned clients
  • Maintain work instructions and training materials
  • Address client questions on case management and processes
  • Develop and update training documents and training curriculum
  • Identify training needs, conduct training and provide on-the-job training for assigned MI staff
  • Participate in the development and continuous improvement of processes and workflow

    • Participate in SOP development and revisions
    • Develop task descriptions for specific job functions and update as needed

  • Other duties as assigned

Qualifications

Qualified candidates must have:

  • PharmD, RPh, RN or equivalent
  • Current active healthcare license appropriate for degree or equivalent from another state or country
  • Required: 2 years of management experience including supervision of others
  • Preferred: Call center experience
  • Preferred: Experience interacting with partner or client companies
  • Preferred: Clinical experience
  • Preferred: Project management experience
  • Flexible leadership style and team building skills
  • Proficient computer knowledge and computer keyboarding skills
  • Intermediate proficiency with Microsoft Office Suite (Outlook, Word, Excel)
  • Medical Information experience
  • Excellent medical knowledge
  • Working knowledge and understanding of the legal and regulatory environment within pharmaceutical industry to facilitate industry best practice
  • Excellent organization, prioritization, project management and delegation skills; able to multitask
  • Self-motivated to maintain high efficiency and productivity levels, and manage multiple projects and clients
  • Excellent project management skills
  • Strong verbal, written and interpersonal communication skills with the ability to establish strong relationships with clients and internal staff
  • Able to project and maintain professionalism in handling difficult situations and in times of stress
  • Excellent writing skills
  • Excellent customer service skills
  • Excellent attention to detail
  • Strong decision making and problem-solving skills
  • Strong analytical skills
  • Able to work independently and collaboratively in a multidisciplinary team
  • Flexibility to adapt and meet fluctuating business priorities
  • Able to occasionally work extended and/or flexible schedule to meet client requirements

Additional Information

All candidates must be legally eligible to work in the United States.

We are an equal opportunity employer. M/F/D/V

ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.

Vacancy expired!

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