Vacancy expired!
NIC's Services and Support Payment Operations team, a division of Tyler Technologies is the premier organization behind eGovernment payment services in the United States. NIC's Services and Support Payment Operations team is currently seeking applicants for a Payment Operations Specialist to assist in the successful implementation of our payment services for Federal, State and Local Government partners.
Responsibilities:- Assists the VP, Director and Managers with development, implementation, and support of assigned projects for Payment Processing services
- Project manager for internal NIC Payment projects, which includes documentation of scope, development of timeline, development of a communication plan, and coordination of multiple divisions for project completion
- May assist in the implementation of payment services, template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
- Assists the Managers with product upgrades including regression testing, scheduling, and external customer communications
- Develops subject matter expertise in configuration options for the assigned products
- Collect and submit required information to establish merchant card services and payment processors, assist with configuration of payment checkout pages & processes, and testing of setup & configuration
- Coordination of documentation related to payment accounts and transactions for month-end statistics and cost avoidance tracking
- Provides tier 1 support for administrative users and tier 2 support for end users of the payment processing services, template websites and forms
- Uses data from support tickets to identify and propose improvements to the products, documentation, and processes
- Undergraduate degree in business or equivalent work experience in project support role, business analysis or administrative support & client relations
- Proficient with the Microsoft Office Suite and solid experience using Microsoft Excel
- Self-motivated with the ability to multi-task, prioritize tasks and deliver results to ensure timely follow-up and follow-through
- Desire and ability to work in a fast-paced and highly flexible environment
- Strong analytical, critical thinking, and problem-solving skills with the ability to multi-task and provide support to multiple high-stake web-based electronic commerce projects at once.
- Excellent customer service skills, including exceptional verbal and written abilities. Strong organizational, prioritization and delegation skills.
- Ability to create streamlined process to improve current processes.
- Self-motivated, team oriented, positive professional with the ability and desire to thrive in a client-service, flexible environment.
- Enjoy working independently and within small project teams
- Ability to handle multiple tasks and deadlines simultaneously
- Commitment to accuracy and timeliness with strong attention to detail
Vacancy expired!