Vacancy expired!
- Triage and diagnose user issues.
- Interface with internal customers to provide high degree of customer service/advocacy.
- Work with third party manufacturers/vendors to assist with servicing systems and environment.
- Assemble and/or install equipment within the environment.
- Complete tasks assigned in order to accomplish approved application and/or infrastructure change requests.
- Collaborate with applications and infrastructure personnel when servicing systems and environment.
- Respond to work through either ticketing workflow, telephone or messaging systems.
- Regular and reliable attendance is required
- Desktop/laptop hardware, operating system and Office suite IP networking Knowledge of Active Directory, permission hierarchy and group policy management Event monitoring, logging and data collection techniques
- Experience with the application of math, algebra and statistical and volumetric methods.
- Knowledge regarding how to identify, research and analyze systems software problems and perform systems evaluations.
- Demonstrated ability to research, prepare and compose systems operating procedures and documentation, reports, and correspondence. Demonstrated ability to interact, advise, guide, train and communicate effectively.
- Demonstrated ability to read and write fluently in English
Vacancy expired!