Vacancy expired!
Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) As an Associate Technical Analyst you will be part of a team supporting the technical needs of our OptumRx call centers and pharmacies in a brand new facility. Primary Responsibilities:- Partner with the business by meeting regularly to understand their processes and needs
- Accountable for all items assigned and helps other team members in the ticketing system, including following up with users and other team members on open tickets
- Troubleshoot issues related to software, hardware, and network connectivity of advanced complexity
- Assist customers with issues of both local to site and remote/home-based employees
- Actively creates and communicates documentation to support the team and its members
- Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
- Proven ability to manage multiple activities of varying complexity while prioritizing and focusing on critical tasks and issues
- Identify and drive process improvement initiatives
- Act as a liaison between the other tiers
- High School Diploma / GED (or higher)
- 3+ years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Microsoft SCCM and Altiris
- 3+ years of experience configuring and troubleshooting desktop hardware (Dell, HP)
- 3+ years of experience with Active Directory objects and group membership
- 3+ years of Technology Support experience
- 3+ years of experience with Microsoft Office Suite, Adobe, Antivirus, Disk Encryption, and anti-malware
- Ability to travel approximately 20% of the time
- You will be asked to perform this role in an office setting or other company location
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
- Bachelor's Degree (or higher)
- CompTIA A+ Certification
- Working experience with thin clients, and virtual desktop (VDI) environment a plus
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- Exceptional communication and customer facing skills, able to interact effectively with diverse groups of stakeholders, both technical and business users
- Ability to translate technology into terms the business customers can understand
- Excellent understanding of networking technologies and how they relate to end user computing
- Ability to lift up to 50 pounds of computers or other IT equipment
- Ability to work afterhours as needed and participate in an on-call rotation
Vacancy expired!