Infrastructure Analyst

Job Title:-Infrastructure Analyst Job Location:- Wichita KS Long Term Contract JD-

• Client is looking for talented and creative Infrastructure Analyst.
• The ideal candidate must possess excellent written and verbal communication skills with the ability and know how to collaborate effectively with domain experts and IT leadership team.
• The primary role of the IT Admin & Support Analyst II is to provide End User Computing support and delivery of agreed services to internal users. Responsible to conduct incident diagnosis, manage requests; provide smart hands assistance, handle project related work; case management tasks; documenting KB solutions.
• Support Tech Bar and assist with Quarterly Disposal Process.
• The position may require working extended hours, occasional night and/or weekend work as required. ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides End User Computing support to internal users.
• Maintains and supports approved global hardware standards utilizing agreed Global Images, processes, procedures and workflows including security controls.
• Ability to troubleshoot and resolve multiple issues.
• Ability to multitask, prioritize, and manage time efficiently.
• Providing support and delivery to approved applications and services
• Providing user support to provided mobile devices (phones and tablets)
• Adhering to agreed SLAs and metrics utilizing the ITSM platform (ServiceNow) for call management and escalation as appropriate.
• Assist in the identification, implementation and, where needed, documentation of remediation activities.
• Input into Continuous Service Improvement for delivery of services, including process enhancements, Knowledge Base articles, and user training material
• Build and maintain strong relationships and awareness with team and cross functional IT colleagues, business colleagues and key stakeholders.
• Support of Real Estate activities, including office moves involving Executive users
• Provide technical support either by phone, remote access or site visits as needed.
• Asset disposal activity (Excluding physical disposal)
• Hardware break-fix of end-user devices
• Smart hands support, assist with Servers, LAN/WAN technologies, networks, virus protection, Wi-Fi technology, and more Incident recording and update. Set up equipment for new hires.