Vacancy expired!
Description : Parts and Service
Job Purpose :
Managing the workflow and profitability across the parts and service department of the Burlington branch.
Duties :
Completing parts sales transactions for customers in person, via phone and internet
Parts inventory including stocking and ordering parts from various manufacturers
Shipping and receiving parts to other branch locations as well as customers.
Assisting customers with minor research / troubleshooting to locate proper parts
Answering phones, data entry, and assisting the branch manager with other tasks.
Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
Prepares repair orders by describing symptoms, problems, and causes discovered, as well as, repairs and services required;
obtaining approval signatures; entering repair orders into service database system.
Obtains customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
Maintains equipment records by recording problems and corrective actions planned.
Updates job knowledge by participating in training opportunities; reading manufacturers’ publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills / Qualifications :
Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management.
Previous experience as a service writer or similar job is required.
Must be able to manage time well.
Must have very good computer skills.
Must be organized and detail-oriented.
Competitive pay, medical, 401K, paid vacation.
EOE.
Vacancy expired!