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Description
If you want to work as a Help Desk Analyst, consider this opportunity to join the team at Robert Half! We especially want to hear from you if you have a can-do attitude and are looking to be part of a highly motivated team. If you're looking for work where you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services this Service Desk Analyst job might be for you. In the course of your work, you might need to support other Service Desk Analysts when needed. We're looking for someone who is comfortable handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also required for this Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. It is important for the chosen candidate to understand Incident, Problem, Change Management and other processes. It is also important for you to understand how these processes work together to provide superior support and high availability of our business. Covering alternative shifts when needed is often necessary with this Analyst job. You should apply today if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / temporary opportunity. This Help Desk Analyst II role will be located in the Lexington, Kentucky area and will be a long-term contract / temporary position.Responsibilities- This job's primary priority is to facilitate user account management by handling onboarding, change and departure processes- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Provide guidance to Tier 1 support and team members Requirements - This position will be best given to a person with ITIL certification- Active Directory experience- Basic Troubleshooting experience preferred- Basic Network Troubleshooting experience required- Experience with Hardware Troubleshooting- MS Windows 10 experience- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware- Ability to work independently with minimal oversight - This position requires a combination of superior customer service skills and technical aptitude- Working knowledge in one or more programming or scripting language- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Applicants should have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems- The ideal candidate should be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction- Strong communication and interpersonal skills- Ability to handle multiple tasks to prioritize needs and expedite tasks upon request Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).Vacancy expired!