Vacancy expired!
- Understands and communicates the benefit design packages to members as defined by employer.
- Interacts with members verbally and in written form to ensure appropriate engagement is achieved.
- Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
- Assist in increasing member's engagement into appropriate programs and offerings.
- Acts as trusted advisor and educator on health care related inquiries.
- Requires a HS diploma
- Minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.
- Must have worked with Elevance Health for at least one year
- BA/BS preferred.
- Experience in successful resolution of high level/sensitive customer service issues preferred.
- Knowledge of Central Solutions preferred.
- Knowledge of AHG process preferred.
Vacancy expired!