Front End Clerk

Kentucky, Louisville, 40201 Louisville USA
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Company Name : Kroger Stores

Position Type : Employee

FLSA Status : Non-Exempt

Position Summary :

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1

strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions :

Role model the 3A's of Friendly : acknowledge, assist and appreciate our Customers

Promote Corporate Brands to customers

Promote trust and respect among associates

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Gain and maintain knowledge of products sold within the department and be able to respond to questions

Responsible for being visible and actively greeting, engaging and assisting customers

Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy

Understand and adhere to the company's limits on cash shortages / overages and work honestly and effectively to control loss

Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks, Videos)

Report pricing discrepancies to the File Maintenance clerk

Return merchandise to store shelves

Ensure customer returns / exchanges are handled to satisfy customers while in compliance with company policies

Follow established policies and procedures for postage stamps, money orders, gift cards, lottery, Western Union money transfers, Ticket Master

Handle funds, coupons and tenders according to company policy

Greet and invite customers to use Self-Checkout, anticipate needs, provide assistance, engage and thank customers for shopping with us

Demonstrate new features to customers

Responsible for reducing customer interventions at Self-Checkout

Stay current with present, future, seasonal and special ads

Adhere to all food safety regulations and guidelines

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Notify management of customer or employee accidents

Report all safety risks or issues, and illegal activity, including : robbery, theft or fraud to store management

Adhere to all local, state and federal laws, and company guidelines

Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications :

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

Customer service experience

Second language (speaking, reading and / or writing)

Education Level : None

Required Certifications / Licenses : None

Position Type : Part-Time

Shift(s) : Day; Evening

Keywords :

Jobs at Kroger : At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers.

No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals.

Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview : Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of

banner names

At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose : To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025.

Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes : KY Louisville 4915 Dixie Hwy 40216 Kroger Stores mfield2 Customer Service; Store Operations Employee Non-Exempt Part-Time None

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Job Details

ID #5061039
State Kentucky
City Louisville
Full-time
USD
Source Kroger
Showed 2020-10-17
Date 2020-09-23
Deadline 2020-11-22
Category Et cetera
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