Job Details

ID #17277107
State Kentucky
City Louisville
Job type Contract
Salary USD BASED ON EXPERIENCE BASED ON EXPERIENCE
Source eXcell, a division of CompuCom Systems, Inc.
Showed 2021-07-25
Date 2021-07-24
Deadline 2021-09-22
Category Et cetera
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Help Desk Support

Kentucky, Louisville, 40225 Louisville USA

Vacancy expired!

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We have a new contract-to-hire opportunity for a Help Desk Support Analyst. Scope of Activity:

  • Take calls from the customer and will follow customer processes to resolve the issues
  • Hardware will be provided and maintained per customer processes
  • Answer incoming calls from the customer authorized end-users
  • Resolve issues following customer provided standard operating procedures
  • Document issue and resolution in customer provided ticketing system
  • Expedite issues that are unable to be fixed at the help desk
  • Maintain the incoming call announcement
  • Serve as backup to services, examples of supported items:
    • Windows 7 & 10 L1 support
    • Email user support
    • Mobile printer support
    • GE Integrated Parts Catalog
    • MS Outlook Anywhere
    • Verizon Connection Software
    • Bluetooth, Bluetooth Printer
    • McAfee Antivirus and Drive Encryption
    • Internet Explorer
    • Getac Toughbook
    • Laptop Truck Docks
    • GPS Device
    • NewFi Cables
  • Activities include recognition, research, isolation, resolution, and follow-up
  • Performs general maintenance tasks and resolves less-complex problems immediately, while more complex issues are identified to a higher level of support
  • Typically reports to a supervisor or manager
Skills and Qualifications:
  • May require an Associate's degree in a related area
  • 3 to 5 years of experience in the field or in a related area
  • Familiar with a variety of the field's concepts, practices, and procedures
  • Can rely on experience and judgment to plan and accomplish goals
  • A wide degree of creativity and latitude is expected
  • Knowledge of commonly used tech support concepts, practices, and procedures
  • Ability to follow instructions and established guidelines
  • Solid experience and understanding of IT services and products
  • Ability to transform technical IT language into terms everyone understands
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Vacancy expired!

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