Job Details

ID #16940067
State Kentucky
City Louisville
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Y & L Consulting Inc.
Showed 2021-07-18
Date 2021-07-07
Deadline 2021-09-05
Category Et cetera
Create resume

IT Clinical Application Support - Louisville, KY

Kentucky, Louisville, 40201 Louisville USA

Vacancy expired!

Overview:The Clinical Application Support Analyst provides customer service to internal users of third-party pharmacy information systems including, but not limited to FWLTC, ECM, DocuTrack, SSRS, and Business Objects. Working under the supervision of the Technical Application Manager, the job will entail responding to internal customer inquiries on the phone, via email, and through ServiceNow.

Responsibilities:
  • Responds to Tier II support requests via multiple sources such a phone, email, ticketing system & Microsoft Teams.
  • Interacts with customers in a courteous and professional manner.
  • Follows established procedures for performing application configuration changes and upgrades.
  • Assists in the deployment of new applications, software upgrades and fixes along with configuration tasks.
  • Documents incident/problem status and resolution in ticketing system. Alerts team members about recurring problems.
  • Documents solutions to common problems and responses to frequently asked questions.
  • Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity.
  • May provide on-the-spot training to customers.
  • Troubleshoots problems thoughtfully and creatively, evaluating multiple options to resolve customer problems using checklists and scripts as guides.
  • Researches trouble issues at the direction of others. Documents problem status and resolution. Escalates when necessary.
  • Performs related duties and fulfills responsibilities as required.

Qualifications:
  • Strong customer service/communication skills.
  • Technical working knowledge of Windows 10 and O365 (Outlook, Word, Excel, Teams, Sharepoint, ServiceNow).
  • Experience with FWLTC, ECM, and DocuTrack strongly preferred.
  • Ability to communicate clearly and effectively both verbally and in writing.
  • Ability to work in a team environment.
  • Willingness to learn new applications and technologies as needed.

Preferred requirements:
  • 1-3 years in previous IT role
  • Exposure to Pharmacy business processes or previous pharmacy technician experience
  • Knowledge of Microsoft SQL: writing MSSQL select queries, database concepts and application to database relationship
  • Understanding of server virtualization and Citrix application delivery

Vacancy expired!

Subscribe Report job