Vacancy expired!
RESPONSIBILITIES:Kforce has a client that is seeking an Onsite Service Desk Support in Louisville, KY.
Duties Include: Onsite Service Desk Support will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware Maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies Assist customers at all levels of technical knowledge with their issues and communicate at their level and appropriate respect As an Onsite Service Desk Support, you will document, prioritize, and monitor customer issues to ensure a timely resolution Efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more Tier 2 professionals as appropriate Gain proficient working knowledge of the technology that you are responsible for supporting Remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers Onsite Service Desk Support will remain current with all required continuing education and compliance training mandated by the company and supervisor Identify trends in incoming issues and effectively communicate the finds to the next level of support Maintain productivity standard as set forth by supervisor at or above 100% Display a sense of urgency and drive to complete tasks quickyREQUIREMENTS: Associate's/Bachelor's degree or appropriate level certifications preferred Experience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is required Demonstrate excellent customer service skills Demonstrate strong logic skills Demonstrate strong mechanical skills Demonstrate proficiency in supporting Microsoft Windows operating system Demonstrate proficiency with Android tablets; Strong mechanical skills Demonstrate excellent verbal and written communication skills Demonstrate exceptional ability to think quickly and logically when under pressure Demonstrate strong capability to multitask and prioritize a busy workloadKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Vacancy expired!