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DescriptionThe Problem, Incident and Event Management Technician 2 drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. The Problem, Incident and Event Management Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.ResponsibilitiesThe Problem, Incident and Event Management Technician 2 establishes policies, processes and systems for the implementation of a quality incident management process. Monitors trends in incidents and issues. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.Required Qualifications
High School Diploma
Pharmacy Technician State License
Must be a Certified Pharmacy Technician - PTCB
Less than 3 years of technical experience
Comprehensive knowledge of Microsoft Office applications, including Word, Excel Administrative/operational/customer support duties
Experience working in cross-functional, collaborative teams
1 - 3 years of relevant experience
Intermediate Mathematical skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Associates/Bachelor's degree or equivalent work experience
Insurance/Health Care industry knowledge
Scheduled Weekly Hours40About UsMission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity EmployerIt is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.Humana Safety and SecurityHumana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.California ResidentsIf you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here:CA Resident Privacy Policy
Vacancy expired!