QA Lead

Job Description

• Monday - Friday, 5am - 2pm. Compensation is $18.00/hr

• Saturday - Tuesday 7am - 5:30pm. Compensation is $18.50/hr.

Are you prepared to take on a role as a Quality Assurance Lead? In this role, you will help support the day-to-day operations of our Outbound, Inbound, Returns and Inventory QA team members. By focusing on the issues that arise within these processes we can ensure a smooth and speedy customer experience.

• Manage End Of Day Cutoff Report to ensure all orders are addressed within 24 hours
• Manage Aged Reports, including but not limited to
  • Aged Putaway
  • Aged Pick
  • Aged Pack
  • Aged To Hold

• Manage Inbound QA processes

  • Inbound PO research

  • Inbound Invoices

    • Checking for discrepanciesFiling
    • Working inbound tickets
    • Researching inbound overages and shortages
    • Creating and working Tickets

• Manage item setup & location issues that would affect an order

  • Item Dimensions
  • Location Setup
  • Items in D w/o commits

• Ensure QA Team Members are trained and following the correct processes

  • Provide feedback & coach team members

• Manage problem totes from inbound and outbound

• Manage QA Dashboard

  • Ensure all issues are being addressed within a 24 hour period
  • Assign tasks to the team to be completed

• Work closely with external departments to ensure feedback is being given and received

• Work closely with external departments to ensure SOPs are being followed

• Help build and maintain metric goals for QAs

• Help with the transition between 1st and 2nd shifts

  • Ensure communication and tasks are assigned from team to team
  • Ensure each team communicates progress, stopping points, issues, etc. with each other.

Qualifications

• Extensive JDE Knowledge is preferred
• Working knowledge of receiving procedures acquired through on-the-job training
• Working knowledge of outbound procedures acquired through on-the-job training
• FC problem solving and analytical skills
• High level of attention to detail
• Ability to assign tasks and delegate responsibilities
• Established communication, interpersonal, and listening skills
• Ability to interact and participate in a fast-paced, high-energy, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• May require the ability to work a schedule outside of normal business hours
• Requires writing and math skills normally acquired through high school education
• Willingness to learn how to operate heavy machinery

Additional Information

All your information will be kept confidential according to EEO guidelines.