Vacancy expired!
- 5+ years of experience with ServiceNow as a developer
- Working knowledge of ITOM Pro, CMDB (Service Mapping, Discovery, CSDM best practices)
- Certified ServiceNow Administrator w/2+ years of ITSM, ITOM, ITAM, CMDB development experience
- Certified Implementation specialist – ITSM
- Micro certification – CSDM & CMDB
- Develop ServiceNow Design Documentation
- Develop User Stories for ServiceNow releases
- Perform ServiceNow Application Configuration
- Code and configure integrations between ServiceNow and data source systems
- Create and update Documentation for ServiceNow code and configurations
- Expertise in ServiceNow (Paris release and above)
- Assist in analyzing standard processes and identifying gaps and recommendations for closing gaps for the use o
- Responsible to populate and update f the CMDB. data in the CMDB and ensure data quality
- Provide the customer with ServiceNow development Best-Practices Advice and assist in their implementation
- Conduct Technical Analysis on the ServiceNow applications and modules
- Work with peer developers and other stakeholders across the enterprise to understand Configuration Item tracking needs and deliver value added outcomes in coordination with ServiceNow platform team.
- Drive solutions to understand use cases and requirements for initiatives relating to modernization, service analytics, remote support automation, automatic incident creation, event-triggered diagnostics, and etc.
- Utilize proven development experience in process automation application customization using scripting, forms, lists, tables, Business Rules, UI Scripts, Workflows, Flow Designer, etc. to deliver solutions that meet requirements.
- Prioritize what data goes into the CMDB and configure the policies and business rules to provide accurate and reliable data about digital services and the infrastructure that supports them.
- Comfortable operating in a collaborative team-oriented environment, while also being able to lead as an individual contributor, enabling communication, defining your own tasks to achieve the program's milestones timely, working with low supervision and promoting change as initiatives roll out.
- This will include performing data maintenance, data change reconciliation, data quality audits, and troubleshooting of problems encountered in the automated discovery process.
- They will also be involved in the development of procedures and process to maintain data quality which will be used for continuing configuration data management.
Vacancy expired!