Job Details

ID #20160863
State Kentucky
City Louisville
Job type Full-time
Salary USD TBD TBD
Source Eurofins
Showed 2021-09-23
Date 2021-09-23
Deadline 2021-11-22
Category Et cetera
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Support Specialist

Kentucky, Louisville, 40201 Louisville USA

Vacancy expired!

Job Description

Support Specialist responsibilities include, but are not limited to, the following

:

  • Be proficient with all internal information systems and website
  • Represent customer’s voice within our organization
  • Handle all suggestions and complaints with intent to continually improve our level of service and customer experience
  • Learn basic troubleshooting measures for most frequently used product applications
  • Share our product portfolio and pricing options with customers to maximize cross-selling opportunities and customer benefits
  • Recognize opportunity for and initiate change
  • Support field sales representatives with customer opportunities
  • Improve customer retention through value-added services, incentives, and proactive communication
  • Create a superior customer experience with every customer, every time

Qualifications

The ideal candidate would possess

:

  • Computer proficiency: Microsoft Office Suite - particularly Excel and Outlook
  • Professional verbal and written communication skills
  • Detail-oriented multi-tasker
  • Demonstration of sound judgment
  • Ability to work under pressure, with deadlines, and prioritize

Qualifications

  • High school diploma (Associates or Bachelor’s Degree in Life Science field (e.g. Biology); sufficient experience or demonstrated ability to learn technical concepts considered in lieu of 4 year degree)
  • Customer service experience (1-2 years)
  • Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Position is Full-Time, Monday-Friday 8am-5pm. Candidates currently living within the Louisville, KY territoryare encouraged to apply.

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Additional Information

Position is full-time, Monday - Friday 8 AM- 5:00 PM. Candidates currently living within a commutable distance of Louisville, KY are encouraged to apply.

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Vacancy expired!

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