Vacancy expired!
Job Description
Support Specialist responsibilities include, but are not limited to, the following:- Be proficient with all internal information systems and website
- Represent customer’s voice within our organization
- Handle all suggestions and complaints with intent to continually improve our level of service and customer experience
- Learn basic troubleshooting measures for most frequently used product applications
- Share our product portfolio and pricing options with customers to maximize cross-selling opportunities and customer benefits
- Recognize opportunity for and initiate change
- Support field sales representatives with customer opportunities
- Improve customer retention through value-added services, incentives, and proactive communication
- Create a superior customer experience with every customer, every time
Qualifications
The ideal candidate would possess:- Computer proficiency: Microsoft Office Suite - particularly Excel and Outlook
- Professional verbal and written communication skills
- Detail-oriented multi-tasker
- Demonstration of sound judgment
- Ability to work under pressure, with deadlines, and prioritize
- High school diploma (Associates or Bachelor’s Degree in Life Science field (e.g. Biology); sufficient experience or demonstrated ability to learn technical concepts considered in lieu of 4 year degree)
- Customer service experience (1-2 years)
- Authorization to work in the United States indefinitely without restriction or sponsorship
Position is Full-Time, Monday-Friday 8am-5pm. Candidates currently living within the Louisville, KY territoryare encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Additional Information
Position is full-time, Monday - Friday 8 AM- 5:00 PM. Candidates currently living within a commutable distance of Louisville, KY are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Vacancy expired!