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Our CompanyBrightSpring Health Services OverviewThe VP of End User Technology and Field Services is responsible for leading multiple teams responsible for designing, implementing, and maintaining the end user compute environment for our user base as well as implementing and managing the IT technology in the company’s field offices. Our facilities include branch offices, care centers, homes, corporate locations, and other locations where BrightSpring provides IT services. The types of services provided include but are not limited to the services listed in the Essential Responsibilities section below. This role will oversee the development of strategies and standards for platform selection and implementation. This position manages several teams which comprise approximately 35 employees spread over multiple physical offices as well as work from home positions. A strong continuous process improvement mentality is essential to this position. ResponsibilitiesEND USER TECHNOLOGY In charge of selection, implementation and support of end user technology including mobility, point of care clinician tablets, phones, wireless access points, etc.
A critical role of this position is managing the full lifecycle of asset management, asset inventory, AMDB, CMDB, equipment issuance, device destruction
This position will help define the future of BrightSpring’s virtual desktop environment which may include desktop engineering teams, VDI solutions and application virtualization
Device imaging including desktop images, SCCM, Altiris, mobile device management, Intune, and other remote management toolsets
Manages depot of end user compute equipment
Manages the end user computer operations team
Oversees hardware and software teams that provide incident resolution, system requirements planning, and application deployments support
Coordinates the activities associated with installation, software upgrading, and network facilities
Manages internal knowledge base, internal and external documentation development, policies, processes, and deployment guides
Works with infrastructure and support teams to establish performance metrics to ensure needs are properly met
Supervises the activities of staff in compliance with company policies and procedures
Develops technical and interpersonal skills along with performance goals amongst the technology team
Provides workstation equipment and support for users
FIELD SERVICES
Manages field technology for branch offices including network/copy/print/wireless, security and end user compute devices
Manages a depot of field services equipment.
Field Asset Management Strategy & Implementation (AMDB & CMDB)
Manages all field services and support of end user computing tickets and incidents. Diagnose service delivery challenges and initiate actions to improve levels of service including post incident analysis of Priority 1 and 2 incidents and root cause analysis.
MACDs (Moves/Adds/Changes/Disconnects)
GENERAL
Leads a team of service professionals responsible for developing, implementing, and tracking large-scale, enterprise-wide initiatives (projects and process improvement) that carry significant fiscal impact to the company
Provides recruitment, hiring, training, leadership, guidance, and performance management of Field Services teams Oversees a culture of accountability within the team ensuring that staff are meeting and exceeding expectations in regard to performance, metrics/benchmarks, and standards and processes in order to provide effective customer service
Works with managers to develop task workflow/ticket escalation and prioritization processes to ensure free flowing escalation and information within the organization
Manages Hardware, Software, and Labor for Project Implementations, Technology Deployments
Serves as IT leader responsible for performing diligence, planning, and execution of merger, acquisition, and divestiture activities related to field services.
Manages external vendor relationships including, budgeting, invoicing, issue resolution, new process outsourcing, resource management and relationship building and ensuring vendor relationships meet the needs of the business through service delivery and performance guarantees
Oversees operations of the information systems that impact field services such as local area networks and wide-area networks, telecommunications. Responsible for availability and uptime of infrastructure (owned, shared, and outsourced)
Develops and maintains a system recovery plan in the event of power failure, damage to system, etc.
Facilitates correction of any system failures and ensure availability
Provides input into the development of the IT department budget and manage the operational budget, including making major purchasing decisions
Reviews for approval, labor, hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate
QualificationsBachelor’s degree in Computer Science, Information Systems, related field of study or equivalent professional experience
Ten or more years of IT experience
Healthcare industry experience preferred
About our Line of BusinessBrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook (https://www.facebook.com/brightspringHS/) , Twitter (https://www.twitter.com/BrightSpringHS/) and LinkedIn (https://www.linkedin.com/company/brightspringhealth/) .Need help finding the right job?We can recommend jobs specifically for you!ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . BrightSpring Health Services, and our family of brands, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 or contact us (https://www.brightspringhealth.com/application-assistance/) for assistance. Equal Opportunity Employment Posters (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-KY-LOUISVILLEID 2022-81332 Line of Business BrightSpring Health Services Position Type Full-Time
Vacancy expired!