Vacancy expired!
Software Guidance & Assistance, Inc., (SGA), is searching for a Service Desk Technical Support Analyst for a Contract assignment with one of our premier Financial Services clients in Louisville, KY . Responsibilities :
- Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
- Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
- Logs all issues with appropriate documentation as requested by Level II and III support teams.
- Routes calls to appropriate support teams as per described troubleshooting steps.
- Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
- Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
- Experience working within a Global Service Desk
- Supporting End Users
- Diagnosing/Troubleshooting hardware and software issues
- Strong communication, both written and verbal
- Resolving Application Problems
Vacancy expired!