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Job Details

ID #20101906
State Kentucky
City Sebree
Job type Contract
Salary USD TBD TBD
Source Beacon Hill Technologies
Showed 2021-09-23
Date 2021-09-23
Deadline 2021-11-21
Category Et cetera
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Helpdask Analyst

Kentucky, Sebree, 42455 Sebree USA

Vacancy expired!

Required Skills:

  • 1+ years' experience within a helpdesk analyst role
  • Experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues
  • Hands-on experience developing test cases and test plans
  • Ability to perform PC, hardware and peripheral equipment improvements/upgrades/repairs/hotfixes
  • Ability to conduct research into software-related issues and products
  • Proficiency in troubleshooting and resolving pc issues
  • Experience installing, configuring, testing, maintaining, monitoring, and troubleshooting end user workstation hardware, networked peripheral devices, and networking hardware products
  • Experience performing on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users,
  • Ability to recommend and implement corrective hardware solutions, including off-site repair as needed
  • Ability to Apply and install approved upgrades, patches and hotfixes
  • Experience constructing, installing, and testing customized configurations based on various platforms and operating systems
  • Experience overseeing network connectivity of all servers, workstations and other network appliances
  • Great verbal and written communication
  • Ability to work independently, as well as part of a team
  • Service mentality and attitude

Desired Skills:

3+ years of IT experience

Bachelor's degree

Manufacturing industry experience

A+ Certification

Description of Role/Responsibilities:

Beacon Hill Technologies is seeking a Helpdesk Analyst for its location in the KY area. The Helpdesk Analyst's role is to support and maintain in-house computer systems, desktops and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while insuring optimal workstation performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. The ability to work with end users to identify and deliver required PC service levels is key, as well as the ability to manage issues received via incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. The Helpdesk Analyst role is key for ensuring smooth and reliable operation for fulfilling business objectives and processes. This is a great opportunity to join a manufacturing industry leader!

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future

Vacancy expired!

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