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Chartwells HE At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.Job SummaryThe Campus Dining POS Project Analyst is the primary onsite technical support resource supporting the retail dining operations technology at LSU. The Analyst will support the with onsite operations team, the campus IT team, the internal technical support teams, and third-party vendor partners as needed. This role is also responsible for managing the end-to-end support of our retail front-of-house digital solutions, including Transact Quadpoint Point of Sale, Kiosk, Mobile Ordering, Digital Signage, and other technology that supports the dining team onsite at our LSU campus in Baton Rouge, LA. This is a hands-on position supporting both strategic (where we want to go) and tactical activities (what we need to do now) relating to dining technology and its infrastructure needs. The Analyst is an individual contributor role and does not manage any staff directly. Responsibilities:Responsible for assessing and troubleshooting various on campus technical issues that arise with our Transact POS workstations, network devices, windows-based point of sale system, and other digital solutions interfacing with both local and remote support teams as needed.
Assist in installation of POS equipment, network devices such as routers, switches, wireless access points, and other retail solutions. Installation may include, wire management, software configuration, menu changes/updates, and systems testing.
Responsible for training of onsite operations team on use of their digital technology.
Responsible for managing onsite inventory of digital and retail technology as well as daily systems maintenance to ensure operational and retail needs are met.
Serve as escalation contact for POS and network related issues, taking responsibility to see issue to resolution.
Ensure onsite technical products are communicated and on boarded with proper business units to ensure execution and delivery
Serve as primary partner to Campus Technology Teams (campus IT) and collaborate to ensure support and escalations are handled in a timely and organized manner.
Qualifications:Good people skills and communication skills are a must to communicate technical solutions to non-technical audience.
Bachelor’s Degree or relevant work experience
Minimum 5 years of technology support experience
Working knowledge of restaurant or retail technology and terminology including point of sale systems, kitchen management systems, and PCI Compliance critical for success in this role.
Experience in working with Point-of-Sale systems especially in the hospitality industry. Higher Ed Meal Plan and POS systems specifically a big plus.
Familiarity with cybersecurity best practices and terminology to implement, support, and enforce Compass’ cyber standards for all solutions deployed
Energetic self-starter able to work independently in a fast-paced environment
Highly developed sense of ownership, responsibility, and commitment to quality
Proven ability to manage multiple tasks and shifting deadlines
Effective organization, planning, problem solving and analytical skills
Ability to lift, move equipment up to 50lbs
Apply to Chartwells Higher Education today!Chartwells Higher Education is a member of Compass Group USAClick here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)Associates at Chartwells Higher Ed are offered many fantastic benefits. Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Req ID: 1073870 Chartwells HE NOELLE SCHILLER [[reqclassification]]
Vacancy expired!