Vacancy expired!
- With a minimum of 8-10 years of experience managing End User support and Infrastructure environment onsite at client location, and manage team activities within the location of assignment.
- Have experienced working in Manufacturing sites
- Have a minimum qualification of bachelor’s degree
- CompTIA A+ Certified
- ITIL certification would be an added advantage for this role
- Should have good understanding on Change management process
- Should have experienced working in Network, Servers and End user services
- Experience in Agile methodology would be an added advantage
- Good in MS Office (Excel and PowerPoint)
- Manage a team of 20+ members covering desk side support locally and globally across other sites
- Act as single point of contact for customer to deliver the service and set the right expectation
- Manage service escalation to resolution and identifies continuous improvement opportunities as appropriate
- Manage and ensure the adherence of SLA’s across the towers. Coordinate all activities required to lead significant incidents in compliance with SLAs and OLAs.
- Appropriately manage operations and conduct operational review meeting with customer stakeholders.
- Demonstrate good interpersonal skills with team and customer.
- Ensuring that effective communication is maintained with the executives, business leadership during a major incident
- Work with service delivery management team to prepare a report on major infrastructure changes to ensure appropriate and required communications are sent to the executives and stakeholders in-line with the business impact
Vacancy expired!