Vacancy expired!
- This positions work is to be conducted onsite and may require work on weekends or in excess of 40 hours per week. Travel and other expenses are reimbursable in accordance with Federal Travel Regulations.
- All interested candidates must be willing to work on site for the duration of each disaster assignment.
- Provide a single point of contact to the organization for information technology related issues.
- Identify, research, and resolve software/technical issues.
- Respond to telephone calls, email and personnel requests for software technical support.
- Analyze and resolve user problems with the aim of eliminating recurrences and reducing calls to the Help Desk.
- Other duties as requested depending on call volume.
- Participate in on-call rotation when circumstances require.
- Be willing and able to respond to after hours and weekend calls.
- Establish, document and enforce procedures for coordinating with other help desk resources to provide appropriate coverage.
- Adhere to departmental procedures to ensure users are kept well informed of ticket status and product availability in order to manage user expectation and ensure overall user satisfaction.
- Inventory tracking
- Superior troubleshooting abilities enabling quick determination/ resolution of software and hardware issues.
- Ability to use logic/reason to identify alternative solutions and apply most effective resolution methodology.
- Excellent written and verbal communication skills.
- Must demonstrate a sense of urgency while acting in a professional, calm manner.
- Ability to stay abreast of changes and updates in relevant technologies.
- Experience with Active Directory, Remote VPN Software, Disaster Recovery, and Anti-Virus preferred.
- Solid working knowledge and experience in Windows 10, Microsoft 365, Email, Office and SharePoint.
- Must be a self-starter and team player who also can work independently
- Detail orientated and able to thoroughly document and communicate issues.
- Ability to handle multiple projects in an organized and timely manner.
- Ability to analyze and resolve problems according to established priorities.
- Ability to work in a fast paced, changing environment with individuals from diverse areas of specialization.
- Desktop imaging a must.
- Bachelor's degree in computer science preferred; equivalent work experience considered
- CompTIA A+ certification preferred
- Microsoft certifications preferred
- 3-4 years of experience required
- 10 paid holidays
- Vacation pay
- Sick pay
- 401 (K) plan with matching
- Company paid STD and LTD
Vacancy expired!