Front Desk Receptionist

Job Description

To successfully perform this job, an individual must have excellent communication skills, be highly organized, have the ability to multitask, and must be able to perform each duty listed below satisfactorily:

• Create customer files as new assignments are received and schedule estimate appointments
• Greet customers when they arrive, locate their file, assign an estimator, and offer refreshments
• Follow up with missed estimate and repair appointments
• Assign vehicle numbers, notate folders, and inform estimators of vehicle arrivals
• Print sign-in/sign-out templates each week, validate staff sign-in and sign-out times
• Responsible for part/core returns and ensuring that credit is received
• Complete tow intake forms and dispatch tow trucks when necessary
• Answer phones, take messages and transfer phone calls
• Maintain printer to ensure sufficient paper supply and print cartridges are installed and in inventory
• Maintain cleanliness of office, customer areas, kitchen, refrigerator, microwave, and bathrooms
• Assist with visitor shuttle service and clerical errands, as necessary
• Update and maintain business social media accounts
• Sort and distribute incoming mail.

Qualifications

• Basic Requirements:

  • Must be at least 18 years of age
  • Must be able to provide three (3) references
  • Excellent computer and Microsoft Office skills
  • Excellent communication skills (both verbal and written)
  • Satisfactory completion of a criminal background check

• Licensing, Regulations, and Certification Requirements:

  • Must have a valid driver’s license
  • Legally able to work in the United States

• Education/Experience Requirements:

  • At least a high school diploma or GED equivalent
  • One (1) or more years in the collision repair industry

• Time Management Skills:

  • Able to work Monday through Friday (8:00 am to 6:00 pm) – 45 hours/week
  • Must be at work on time each morning – very essential to the business

• Office Environment Etiquette Requirements:

  • Highly Organized & Detail Oriented
  • Comfortable with a business casual dress code
  • Demonstrate planning and coordinating skills
  • Excellent telephone etiquette and communication skills
  • Ability to multi-task and work well in a busy environment
  • Must be able to sit for long periods of time and must be able to walk, stand, bend, stoop, push/pull, kneel, crouch, and reach frequently
  • Demonstrate the ability to deal with customers in a courteous and effective manner regardless of their age, race, color, sex, religion, national origin, handicap, dress, or demeanor while providing exceptional customer service

• Mathematical Skills:

  • Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

• Other Requirements:

  • Must be able to lift up to 20 pounds
  • Moderate noise levels in this working environment
  • Occasionally exposed to hot, cold, wet or humid conditions
  • Occasionally exposed to fumes, airborne particles, and/or caustic chemicals

Additional Information

While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee is required to read and interpret and follow processes and procedures. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.The employee may be required to lift and/or move up to 25 pounds.

While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment.

All your information will be kept confidential according to EEO guidelines.