Vacancy expired!
- Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
- Under close supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
- Initially activates electronics by powering up the equipment to ensure service.
- Loads configuration from work package on customer premise equipment.
- Performs customer CPE testing on-site.
- Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
- Coordinates equipment pick up with boundary partners.
- Creates, updates and closes Remedy tickets and coordinates with change control as needed.
- Ensures quality of processes, programs and customer satisfaction.
- Plans daily route, requisitions equipment and supplies and stocks vehicle.
- Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
- Complies with all safety procedures and policies.
- Provisioning
- Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
- Performs all final circuit provisioning and configuration of device and intermediate cross connects.
- Identifies and sorts equipment needed for work orders.
- Configures CPE in warehouse prior to installation at customer premises.
- Ensures appropriate iOS upgrade is applied.
- Performs basic functional testing of equipment to eliminate out of box failures.
- Initiates initial provisioning and basic configuration on IP phones and other standard customer equipment for drop-ship.
- Labels equipment, terminal ID (TID), circuit tags, cabling required for the job, and customer name/address.
- Packages equipment per work order in preparation for installation.
- Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
- Assists with initial turn-up of CPE equipment.
- Tests and verifies services in conjunction with the install team.
- This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
- High School Diploma, GED or related experience.
- 1+ year experience in a related field (e.g. technical support, installation and maintenance).
- Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
- Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization.
- Valid local State Driver's License and driving record that meets Cox standards.
- AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
- 1 year experience in provisioning and troubleshooting layer II & III networks
- Prior commercial installation experience; technical support experience
- Cisco certification
Vacancy expired!