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Customer Service Representativejob details:
location:Metairie, LA
salary:$13 per hour
date posted:Thursday, September 19, 2019
experience:Entry Level
job type:Temporary
industry:Administrative and Support Services
reference:S800997
job descriptionCustomer Service RepresentativeDuration: 3-6 months (possibility of extension)Hours: M-F 8am-5pmPay: $13.00/hrResponsibilities:-The Member Services Representative I handles inquiries, concerns, complaints, grievances and appeals in a professional manner by listening to the member and showing respect.-When appropriate, the Representative I takes action to resolve complaints to ensure member retention and satisfaction by following department guidelines or contacts immediate supervisor for intervention.-Educates members, customers (internal/external) while effectively promoting Peoples Health products, services, and policies on the telephone as well as face-to-face communication.-Acts in accordance with Peoples Health vision and values. Participates and supports development programs, active in staff meetings, and performs company educational offerings as well as demonstrating the willingness to work as a team member when needed for additional tasks to ensure excellent service.-Ensures that supplies are sufficient to perform their duties, maintains equipment in proper place after usage and maintains workspace in an orderly fashion.-Acts as an efficient liaison for the member and effectively documents 100% of their communication in the service module achieving a clear link between subject line, category, sub-category and free text.-As needed, handles requests for transportation to participating providers and return trip requests. Properly utilizes the transportation database. Generates denial letters when needed. When requested, prepares daily schedules for vendors and reporting requirements.-The Representative I must become familiar with standard healthcare concepts, practices, and procedures as they relate to claims adjudication and managed care.-Complete special assignments in an accurate and efficient manner with little intervention from management.Working hours: 8:00 AM - 5:00 PMSkills:Experience in a call center environment or related customer service field preferred.Prior health care experience preferredComputer navigation skills with experience in a Windows environmentRequired skills:Excel - enter information, save files, navigate through worksheetWord - Create documentsOutlook - Organizing emailInternet - Utilize web-based internal applicationsEducation:High SchoolExperience:Entry LevelQualifications:-High school diploma or GEDPlease send resume to janelle.forystek@randstadusa.comRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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