Job Details

ID #2255288
State Louisiana
City Metairie
Full-time
Salary USD TBD TBD
Source Hussmann
Showed 2019-05-08
Date 2019-05-09
Deadline 2019-07-08
Category Et cetera
Create resume

Service Account Representative - New Orleans, LA

Louisiana, Metairie 00000 Metairie USA

Vacancy expired!

Service Account Representative - New Orleans, LATracking CodePOS - 227444Job DescriptionSince 1906, Hussmann International, Inc. has been helping retailers preserve and display fresh foods. Today, Hussmann is a world leader in manufacturing, selling, installing and servicing merchandising equipment and refrigeration systems to customers throughout the world.Hussmann serves a wide variety of customers involved in the global cold chain. These include supermarkets, mass merchants, warehouse clubs, convenience stores, drug stores, and foodservice establishments. RESPONSIBILITIES:The service coordinator is responsible for planning, coordinating, controlling, and directing activities of operational resources. Also, they are responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers. 1. Coordinates service resources and on call schedules. 2. Assigns team members to project 3. Schedules personnel, sub-contractors, orders materials, and equipment based on project needs, work backlog, skill sets, and availability. 4. Inputs project location and customer information into software system. 5. Generates Work Order Documents, reviews billing set-up, dispatches technicians, and notifies customers. 6. Responsible for customerinteraction/satisfactionand establishing method of payment. 7. Interacts and communicates with all Project Managers and service Manager to assign/dispatch technicians. 8. Coordinates operations interaction with the Parts Department as necessary. 9. Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators. 10. Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests. 11. Logs service start-up and service work requirements in job tracking system. 12. Responsible for generating, interpreting, and printing various assigned reports. 13. Responsible for entering purchase orders and receipt purchase orders. 14. Maintains document status and schedule through work order scheduling software. 15. Responsible for routing internal documents and communications. 16. Validates and inputs technician hours. 17. Flexibility to work overtime/weekends, as required.Benefits

Company vehicle

Incentive Plans

Paid Training

Paid Vacation and Holidays

Medical, dental, vision and prescription coverage

Matching 401K

Hussmann International, Inc. is an Equal Opportunity Employer

Required SkillsRequired ExperienceREQUIREMENTS:· One-year certificate from college or technical school, preferred · 6 months - 2 years of related experience and/ or training · Working knowledge of office equipment and Microsoft Office products · Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred. · Valid Driver’s License required (occasional field visits)Job LocationMetairie, Louisiana, United StatesPosition TypeFull-Time/RegularSite Map| Copyright 2019 Hussmann Corporation. All rights reservedThis contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Vacancy expired!

Subscribe Report job