Vacancy expired!
Terrific Contract Opportunity!
Position: NOC Technician Location: Monroe, LA 71203 Term: 6 Months ContractDay-to-Day Responsibilities:- Surveillance of the Network using monitoring tools
- Verify maintenance is completed without out complications in the Network
- Perform trouble isolation and resolution on customer reported problems associated with the service(s)
- Engage additional Technical Assistance teams to assist with trouble resolution
- Follow up and closure of assigned trouble tickets
- Work with field technicians on customer or network issues of complex and chronic nature to resolution.
- Working with internal and external customers to resolve issues
- Assist with ongoing training of employees and help train new employees
- 1 year of Prism/Internet Support experience or the equivalent in training and experience
- Ability to work all shifts in a 24 x 7 environment including holidays
- MS Office application suite
- Apply excellent customer service skills
- Ability to work independently with lead technician or supervisor assistance
- Proven time management and organizational skills.
- Must be able to multitask
- Associate's Degree in Computer Science or directly related field
- Experience monitoring the Data Network, locating and identifying areas of deterioration
- Experience monitoring the status of system outages and keeping management informed of any changes
- Experience evaluating hardware and software problems and assigning responsibility of the problem
- Strong customer relations experience in resolving customer service issues or technical support
- Education
- Associates or Equivalent in Computer Science or Other Technology
Vacancy expired!