Waste Connections has an immediate opening for a Collections Representative based in Monroe, NC. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and emails, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.JOB DUTIES:
Making outbound calls and sending emails daily on delinquent accounts
Working closely with various departments to reach monthly collection goals
Handle difficult customers and escalated calls
Maintain accurate notes in customer accounts
Provide assistance with online payments
Provide customers with recap of accounts for billing disputes
Reporting results to management and escalating problem accounts
REQUIREMENTS:
Minimum of 1 year of credit and collections experience highly preferred.
Minimum of 1 year of experience making heavy outbound collections calls highly preferred.
Strong computer skills to include Microsoft Excel and Word experience.
Strong verbal and written communication skills.
Ability to speak a second language is a plus!
Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset.
Apply today and Connect with Your Future!We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.