Vacancy expired!
Job Description
TheAccountManagerIreceivessufficientauthorityfrom,andisaccountabletotheCustomer ServiceManagerorappointeddesignate,forthesuccessfulcompletionofassigneddutiesand responsibilitiesandhastheauthoritytotakeactionnecessarytocarryoutthedutiesandresponsibilities ofthisposition.
TheAccountManagerIhasauthoritytoidentifytheoccurrenceofdeparturesfromthequality systemorfromtheproceduresforcarryingoutsampleregistrationandreporting,solongassuchaction doesnotdeviatefromestablishedcompanyguidelines,isconsistentwithsoundbusinessortechnical judgment,andfollowsthepracticesofthelaboratory.
OverallObjectivesandResponsibilities
Responsibleforallroutinecommunicationsbetweenthecustomerandthelaboratoryfrom initialcustomeraccountprocessingtoinvoicingforservicesrendered.:
Processingofcustomeradministrativeinformationnecessaryforbusinessoperations. Managingcommunicationsforunassignedorsmallerclients.
Clarificationofclient’srequestsforservicesand,ifnecessary,referringsuchrequeststothe manageroflaboratoryoperations. 3.2.4)Maintainingaccountsofassignedclientgroup.
ManagingquotesandcoordinatewithBDDsasneeded.
Assistingwithcollectionsfordelinquentaccounts. 3.2.7)SettingupnewaccountsineLIMs.
ReassigningappropriaterequestsinFreshdesktoAccountCoordinatorsorAccount Administrators,butstillmaintainingvisibilityoverrequesttoensurecompletion.
Answeringthephone.
Promotingteamenvironmentandassistingotherteammembers,asneeded.
Qualifications
Excellentinterpersonalandcommunicationskills. Excellentorganizationalandattentiontodetail. Responsiveproblemsolverandactionoriented.
Education/ExperienceBackground TheAccountManagerIshallhaveatleastahighschooldiplomaandcomputerexperiencewith MicrosoftOffice. TheAccountManagerIshallhaveatleast1yearofcustomerserviceexperience
Additional Information
Position is full-time, Monday- Friday. Candidates currently living within a commutable distance of New Orleans, LA are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Vacancy expired!