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Application Manager - Cayuse POSITION SUMMARY: The Application Manager - Cayuse focuses on customer service and supports the applications and user community of Tulane University. Direct hire $85k target Full remote is finehybrid preferred Cayuse is a grants system.grant money they get for research etc. They are upgrading to Cayuse Currently using Koali and more really the Oracle EBS grants finance module This will help automate workflows Use this for grant applications, process Will help configure, help with upgrade project, and then serve as SME supporting it SQL is nice to have
The Application Manager - Cayuse has deep knowledge of our current systems and how to administrate those systems in the development, test, and production environments. This person is a senior Operations team member. Duties include interacting with customers, delivery, and operations teams, and determining support requirements for Tulane applications.The Application Manager - Cayuse is responsible for application configuration and management, including software installations, system monitoring, and error resolution.REQUIRED EDUCATION AND EXPERIENCE:1. Bachelor's Degree in applicable discipline 2. Bootcamp Certified 3. Minimum 5 or more years of experience in customer support and application management with a strong focus in operational processes. OR Minimum 5 or more years of experience in enterprise application support, support for agile application processes, and business unit support.REQUIRED KNOWLEDGE, SKILLS, ABILITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY: Expert customer service and an ability to manage customer relationships. Troubleshoot customer issues and serve as a technical expert on service requests. Ability to analyze logs on the server and within the application. Able to assume a senior role in the implementation of new application features. Leads vendor initiatives. Manages the installation and patch life cycle. Takes a leading role in the management of assigned applications. Provides tier three support Ability to read, summarize and communicate out release notes. Manages the roll out of new application functionality. Create and maintain system architecture and process flow diagrams. Create and manage system customizations. Determine proper application of user roles and responsibilities. Leads coordination with technical teams. Leads Release Management and coordination. Familiar with operating systems and system administration. Comfortable using FTP, firewalls, checking file permissions. Ability to organize and track work and time in an Agile format. PREFERRED QUALIFICATIONS: Scripting in a language like JavaScript, Python, or PowerShell. Ability to write SQL queries. Experience with Agile project management practices. Why Kelly ® ?The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ® ) is one focus within the full array of Kelly Services® workforce solutions. Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage. The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs. About Kelly Services ® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. Vacancy expired!
