Vacancy expired!
Job Description
We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.
Salary range: $35000 - $45000 per year.
Responsibilities:
Set up client files and obtain necessary information.
- Schedule and confirm client appointments via phone and email.
Meet personal/team qualitative and quantitative targets.
Provide excellent customer service through active listening.
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
Upbeat, positive attitude and an approach to work rooted in professionalism.
Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.
Facilitate and resolve client service requests.
Seize opportunities to up-sell products when they arise.
Input data into the company computer platform to keep each customer record updated.
Qualifications
Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.
Self-motivated individual.
Ability to work with customers to resolve inquiries.
Good computer and typing skills.
Strong phone and verbal communication skills along with active listening
Additional Information
- This is not a remote job
- Disability Insurance
- Employee Assistance Program
Vacancy expired!