Job Details

ID #14873505
State Louisiana
City New orleans
Job type Full-time
Salary USD TBD TBD
Source Move With Made
Showed 2021-06-01
Date 2021-05-29
Deadline 2021-07-28
Category Et cetera
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Customer Call Representative

Louisiana, New orleans, 70112 New orleans USA

Vacancy expired!

Job Description

We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.

Salary range: $35000 - $45000 per year.

Customer Call Representative Responsibilities:

  • Taking part in training and other learning opportunities to expand knowledge of company and position.

  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

  • Building lasting relationships with clients and other call center team members based on trust and reliability.

  • Utilizing software, databases, scripts, and tools appropriately.

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

  • Making sales or recommendations for products or services that may better suit client needs.

  • Adhering to all company policies and procedures.

Qualifications

  • High School Diploma or equivalent.

  • Fluency in multiple languages may be desired.

  • Adaptability and accountability.

  • Proficiency with computers, especially with CRM software, and strong typing skills.

  • Ability to ask prying questions and diffuse tense situations.

  • Strong customer service, active listening, verbal and written communication skills. Professional phone voice.

  • Strong time management and decision making skills.

  • More education or experience may be preferred.

Additional Information

  • That is not a remote job
  • Disability Insurance
  • Employee Assistance Program

Vacancy expired!

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