Customer Support Assistant

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Assistant to join our team in New Orleans, LA. The ideal candidate will assist in resolving customer inquiries, processing orders, and ensuring a smooth customer experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering high-quality service.ResponsibilitiesHandle customer inquiries via phone and email, providing accurate and timely responses.Process orders, returns, and exchanges while maintaining detailed records.Assist in troubleshooting customer issues and escalating cases when necessary.Maintain a high level of product knowledge to effectively address customer concerns.Ensure customer satisfaction by following up on unresolved inquiries.Support internal teams with administrative tasks related to customer service.Adhere to company policies and procedures to maintain service quality.